As much as we always try to please everyone, sometimes events happen in school which anger and upset parents and children. We will always try to reach a solution and an outcome which is fair and just following investigations and discussions. However, we know that this may not satisfy everyone, and school has a complaints procedure to follow should a parent feel it necessary.
We encourage all parents to talk to us regularly as this may resolve a specific incident. Class teachers are normally the first point of contact and then members of the SLT, including the Headteacher. After this first stage, if a parent is still not happy, the complaint can be escalated to the Governing Body. The process for complaints, including a helpful flow chart and the current complaints policy, can be found below. We also have a child friendly version as we want to encourage children to speak up and speak out if they have an issue that needs to be resolved.
Complaints regarding SEN provision
If you want to complain about a school’s SEN support, you should do it while your child is still registered at the school. This includes complaints that the school has not provided the support required by your child's SEN statement or education, health and care (EHC) plan.
Follow these steps in order. Move on to the next step if your complaint is not resolved.
Talk to the school’s special educational needs co-ordinator (SENCO).
Follow the school’s complaints procedure.
Complain to your local authority.